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SCRUM Master


HatchWorks Technologies is currently seeking a Senior Scrum Master to join our team

The Senior Scrum Master has primary responsibility of facilitating the learning and growth of one or more Agile teams in developing a lean-Agile mindset, improving practices, and guiding them to more predictable delivery.

The Scrum Master plays a role in facilitating Agile ceremonies and planning of releases, removing impediments, providing guidance, and supporting Agile teams.

We are HatchWorks Technologies

We are innovators, technologists, and builders - all dedicated to creating intelligent purpose-built software products and solutions that improve the way people work and live. Our solutions drive revenue, market share, operational efficiencies, and most importantly delightful user experiences for industry leaders in healthcare, financial services, and communications to name a few.

Our key differentiator is our product-centric approach putting the end user first. You will work with user-obsessed experts who always start with “why” before “what” and aspire to build feasible solutions that are viable for our customers' business and valuable for the end user [alt text - and aspire to build the right solution for the right audience]. We focus on outcomes over output and believe in accelerating time to value for our customers in an agile focused collaborative manner. The fabric behind all of this is our people, culture, and core values holding us all accountable to each other.

About the Role

Demonstrates extensive knowledge and/or a proven record of success with client management, project management, contract adherence product delivery, managing project teams, preferably for a global network of professional services firms, including the following areas:

  • Managing multiple projects simultaneously;
  • Leveraging experience in all phases (development, execution, and transition) of project delivery;
  • Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level;
  • Developing multi-level relationships with client and team members to establish project delivery goals are met as planned;
  • Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery;
  • Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition; and,
  • Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities.

Demonstrates extensive abilities and/or a proven record of success preferably for a global network of professional services firms, in the following areas:

  • Acting as a gatekeeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced;
  • Providing fully documented services which are updated and maintained throughout the life of the service;
  • Establishing that appropriate life-cycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders;
  • Working with Project Managers, Business Owners, Service Owners, Implementation teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful;
  • Establishing that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews;
  • Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations;
  • Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions;
  • Establishing an effective set of performance metrics and service levels are delivered for new services;
  • Identifying and managing Operations risks to establish a successful transition to service; and,
  • Coordinating Service Transitions and Project Planning.


Basic Qualifications

  • Minimum Degree Required: Bachelor Degree
  • Additional Educational Requirements: In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.
  • Minimum Years of Experience: 4 year(s)

Preferred Qualifications:

  • Degree Preferred: Master Degree
  • Preferred Fields of Study:
  • Analytics, Artificial Intelligence and Robotics, Business Analytics, Computer and Information Science, Computer Engineering & Accounting, Management Information Systems, Mathematics, Project Engineering & Management
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SCRUM Master

há 38 dias


United States,





Costa Rica,


Dominican Republic


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